Service Assistant

About the role

The Service Assistant at Cooper’s Hawk plays a crucial role in ensuring every guest has a memorable dining experience. They are responsible for setting up the dining area and interacting with guests to meet their needs.

Responsibilities

• Greet all guests with hospitality and friendliness
• Communicate with all departments to ensure a memorable guest experience
• Adhere to service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned
• Engage with guests, fulfilling requests and answering questions about food, wine, and facilities
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service
• Maintain a safe, clean, organized, and stocked work area
• Communicate clearly with all guests, managers, and team members
• Follow departmental checklists and standard operating procedures
• Perform other duties as assigned

Requirements

• Must represent Cooper’s Hawk values
• At least 18 years of age
• Thrives in a team-based environment
• Passionate about guest service and hospitality
• Able to read, write, and understand English
• Able to work flexible shifts and schedules, including weekends and holidays
• Able to multi-task and work calmly and effectively under pressure in a fast-paced environment
• Able to lift and carry up to 40 lbs.
• Able to stand and walk up to 10 hours per shift
• Able to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Qualifications

• Must be able to lift and carry up to 40 lbs.
• Able to stand and walk up to 10 hours per shift
• Able to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Skills

• Excellent communication skills
• Attention to detail
• Customer service oriented
• Ability to work in a fast-paced environment

Benefits

• Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

Pay

Salaries and hourly wages may vary based on experience and qualifications. For more details, please refer to the Benefits section.

Schedule

Flexible schedules, including weekends and holidays, are available. Please refer to the Benefits section for more details.