Service Assistant

Cooper's Hawk Winery and Restaurants · Ashburn, VA · 3 wk ago

OTHRInternship

About the role

The Service Assistant at Cooper’s Hawk plays a crucial role in ensuring every guest has an exceptional dining experience. This position involves greeting guests with warmth and professionalism, communicating effectively across departments, and maintaining a clean and organized workspace.

Responsibilities

Greet all guests with hospitality and friendliness
Actively communicate with all departments within the restaurant to ensure a memorable guest experience
Adhere to all Cooper’s Hawk service standards and food handling procedures
Pick up and deliver food orders to the table as assigned, as well for carry-out orders
Engage with guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
Maintain knowledge of Cooper’s Hawk menu
Ensure dishes are stocked and available for table service and table silverware is ready for service
Maintain a safe, clean, organized, and stocked work area
Maintain professional relationships and communicate clearly with all guests, managers, and team members
Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
Perform other duties as assigned

Requirements

Must represent Cooper’s Hawk values
Must be at least 18 years of age
An individual who thrives in a team-based environment
A passion for guest service and hospitality-focused
Ability to read, write and understand English
Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
Ability to lift and carry up to 40 lbs.
Ability to stand and walk up to 10 hours per shift
Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Qualifications

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Skills

Excellent communication skills, multitasking ability, and a strong commitment to guest satisfaction are essential for this role.

Benefits

Includes incredible discounts, medical, prescription, dental, vision insurance, telemedicine, wellness program, company matching 401(k) retirement savings plan, flexible savings accounts, paid time off, access to team member relief program, employee assistance program, mental health, legal and financial counseling, employee discounts, wine and culinary education, career growth flight plan, milestones recognition program, and more.

Pay

Highly competitive pay plus team member incentives and rewards, pay access before pay day, flexible schedules, and paid time off.

Schedule

Flexible schedules, inclusive of weekends and some holidays.