Service Appointment Coordinator - Lexus of Omaha

Your Purpose

As a Service Appointment Coordinator:

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Requirements

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle.
• Prior customer experience preferred.

Pay

• Competitive Pay: $18.00/hour

Schedule

• Flexible Work Schedule: Monday - Friday, 8:30am - 5:30pm, rotating Saturdays 8am - 3pm

Benefits

• Market-leading medical plans including PPO, HSA, and FSA options
• Multiple Dental (includes orthodontics) and Vision plans
• Varying Vacation and Sick Leave available Day 1
• 4 Week-Paid Parental Leave available Day 1
• 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18
• Short- and Long-Term Disability options
• Accident and Critical Illness Plans
• Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day