Service and Support Specialist - Allen County

Program Specialist Responsibilities

• Coordinate, monitor and assist in the day to day operations of support service and all consumer related programs and activities.
• i.e. ISP development, reviews, assessments, evaluations, hands on programming, budgetary responsibility, etc.
• Assist as a liaison between the Agency, county boards, and DODD regarding the assimilation and distribution of service delivery information.
• Provide advocacy for all consumers and assure they are free from abuse and neglect to the extent possible and assure immediate reporting of any suspected abuse, neglect, exploitation or rights violation as well as proper completion, submission, and follow up of incident reports for UI/MUI’s.
• Provide on-going assistance to professional and direct care staff regarding service delivery, documentation, programming and application of standards that dictate CRSI’s service delivery.
• Supervise for staff member and assure scheduling and evaluation of Support Managers and Support Specialists as assigned.
• Assist with the hiring, training, and development of professional staff to ensure uniform procedures, instructional improvement, cooperation and program development and implementation.
• May perform and document hands-on programming and service delivery.
• As part of a regionally developed system, provides supervision and on call responsibilities after normal business hours, including weekends and holidays.
• Assure sound budgetary practices in each consumer setting by monitoring protocols and consumer finances.

Qualifications

• Must have an Associates Degree with at least 2-4 years’ experience or an equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Must have knowledge and experience dealing with community based agencies.
• Must have strong communication, writing, time management, and organizational skills.
• Need to be proficient in Microsoft Office suite, particularly Word, Excel, and Outlook.
• Must be self-motivated and have the ability to work with minimal supervision and be able to handle highly confidential information.
• Must possess strong leadership abilities and a willingness to work effectively with other administrative staff, ancillary services personnel, and habilitation program staff.