Service and Measure Technician

About the role

HANSONS is seeking a motivated, detail-oriented Service & Measure Technician to join their growing team in Des Moines. This full-time role combines residential home improvement measuring, service work, customer support, and technology-driven field operations.

Job Responsibilities

• Verify and confirm measurements for residential home improvement products, including replacement windows
• Perform service and warranty-related work on residential homes
• Clean gutters and perform routine maintenance tasks
• Recaulk windows and exterior penetrations
• Replace window sashes and other window components
• Diagnose and resolve minor service issues
• Communicate professionally with homeowners regarding service visits, findings, and solutions
• Document measurements, service notes, photos, and completed work accurately
• Utilize company-issued iPads and mobile applications to manage daily work assignments and documentation
• Navigate CRM systems to review customer information, update job statuses, and communicate service outcomes
• Leverage company technology and AI-powered tools to improve efficiency, accuracy, and customer service
• Operate company vehicle safely and professionally
• Maintain a clean and organized work environment while representing the company in customers' homes

Qualifications

• Minimum 2 years of professional experience installing and/or servicing residential windows and roofing systems
• Experience with residential construction, remodeling, or exterior home improvements preferred
• Strong attention to detail and measurement accuracy
• Ability to troubleshoot and resolve service-related issues independently
• Comfortable using technology including: iPads and mobile applications, CRM systems, AI-powered tools and software
• Basic computer applications and data entry
• Excellent customer service and communication skills
• Strong organizational and time-management skills
• Ability to work independently while supporting a team environment
• Comfortable working on ladders and around residential job sites
• Ability to lift, carry, and maneuver materials and equipment as needed

Requirements

• Valid driver's license required
• Clean driving record required
• Ability to safely operate a company vehicle during work hours
• Pass pre-employment screening as required