Service and Installation Technician

Duties/Responsibilities

• Serve customers by analyzing work orders; investigating customer issues; completing repair/installation; conducting tests; resolving problems.
• Drive to the job site to assess customer’s service/repair needs and complete repair of the product to the customer’s satisfaction.
• Consistently seek and promote opportunities for service, sales, and preventative maintenance contracts.
• Acquire knowledge of all products and pricing to price, market, and sell replacement products and repair parts.
• Develop mechanical skills, learn new techniques, and remain current with product requirements for installation materials to meet safety specifications and maintain quality workmanship.
• Ensure that service and installation documentation is submitted complete, accurately and timely. Includes, but not limited to work orders, timesheets, etc.
• Maintain customer confidence by keeping service information confidential.
• Maintain inventory, cleanliness and maintenance of company vehicle

Required Skills/Abilities

• Strong communication and problem-solving skills
• Customer service orientation and strong work ethics
• Ability to work hard with an eye for quality
• Ability and willingness to learn new products
• Strong understanding of D10 Value Add: D28

Minimum Requirements

• Experience installing and servicing commercial doors
• Valid professional driver’s license
• Clean motor vehicle record
• High school degree