Service and Install Technician

Why You'll Enjoy Being Part of Our Team

• Career opportunity with a high-growth company with excellent opportunities for advancement
• Training and development programs that prepare you for growth and advancement
• Work-life balance with a consistent yet flexible Monday–Friday 8a–4p workday and a rotating on-call schedule
• Generous PTO
• Competitive pay and an excellent benefits package including medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance

Position Summary

The Service and Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

Position Responsibilities

• Manage all installations within the assigned region
• Accept and document installation requests from the district manager for follow-up and scheduling
• Confirm product and equipment availability to complete installations efficiently in one visit
• Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
• Maintain and oversee the installation schedule and assigned workflow
• Provide inter-district support as needed
• Assist with inventory control and ordering processes
• Submit asset movement forms for all installed inventoried equipment
• Utilize handheld device software to record all parts, equipment, and products delivered
• Continuously enhance technical knowledge of company machines and equipment
• Maintain active communication with technical support vendors
• Retain and promote access to equipment manuals for field representatives
• Support service-related issues as assigned
• Respond to service requests from representatives and supervisors
• Maintain all company-issued equipment, vehicles, and related assets
• Perform other duties as assigned
• Work flexible hours as required

Position Requirements

• Previous warewashing or laundry experience preferred
• Customer service and/or sales background
• High school diploma or equivalent
• Ability to operate assigned vehicles in compliance with corporate fleet policy
• Demonstrated ability to support value-added product offerings
• Strong mechanical aptitude (plumbing, electrical, mechanical)
• Skilled in troubleshooting and problem resolution
• Excellent customer service and communication skills
• Ability to lift up to 60 lbs

About the Company

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.