Service and Install Technician
We’re a high-growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and success.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) matching up to 3%
- Long-term disability coverage
- Tuition assistance
- Generous PTO
Schedule
- Consistent, flexible Monday–Friday 8:00 AM–4:00 PM workday
- Rotating on-call schedule
About the role
The Service and Install Technician coordinates and executes installation requests within an assigned district, ensuring timely, high-quality installations while supporting warehouse inventory initiatives and service-related needs.
Responsibilities
- Manage all installations within the assigned region
- Accept and document installation requests from the district manager for follow-up and scheduling
- Confirm product and equipment availability to complete installations efficiently in one visit
- Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides)
- Maintain and oversee the installation schedule and assigned workflow
- Provide inter-district support as needed
- Assist with inventory control and ordering processes
- Submit asset movement forms for all installed inventoried equipment
- Utilize handheld device software to record all parts, equipment, and products delivered
- Continuously enhance technical knowledge of company machines and equipment
- Maintain active communication with technical support vendors
- Retain and promote access to equipment manuals for field representatives
- Support service-related issues as assigned
- Respond to service requests from representatives and supervisors
- Maintain all company-issued equipment, vehicles, and related assets
- Perform other duties as assigned
- Work flexible hours as required
Requirements
- Previous warewashing or laundry experience preferred
- Customer service and/or sales background
- High school diploma or equivalent
- Ability to operate assigned vehicles in compliance with corporate fleet policy
- Demonstrated ability to support value-added product offerings
- Strong mechanical aptitude (plumbing, electrical, mechanical)
- Skilled in troubleshooting and problem resolution
- Excellent customer service and communication skills
- Ability to lift up to 60 lbs
About the company
State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider serving the hospitality and healthcare marketplace. We design, implement, and maintain cleaning and sanitization programs for customers including restaurants, hotels, care homes, and institutions. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, backed by an extensive 24/7 service network.