Service & Install Technician

About the role

Idaho Material Handling is seeking a Service & Install Technician in the Idaho Falls area. The position involves installing, repairing, and maintaining overhead mechanical doors and dock leveler equipment at customer locations. Ideal candidates should have a mechanical background and be able to perform routine maintenance and service on forklifts.

Responsibilities

• Install new or modified commercial overhead door systems, dock seals, bumpers, and all types of dock leveler equipment.
• Ensure installation projects meet both customer expectations and design requirements.
• Provide on-site technical assistance to inspect and troubleshoot malfunctioning or damaged equipment and recommend repair, replacement, or other corrective action.
• Assist the Forklift Service department by performing basic preventative maintenance (PM Service) on forklift equipment such as tune-ups, oil changes, checking tires and brakes, replacing batteries, etc.
• Cook up problem resolution with manager and/or the customer to expedite repairs.
• Operate lifts and winches and carry springs to the tops of doors and replace worn or broken parts, like springs, openers, and brackets, remove or place defective doors or openers, and install completely new door systems.
• Communicate with customers to ensure effective service is provided.
• Use mechanical skills and learn new techniques to remain current with product requirements for installing and servicing various types of commercial doors.
• Document service and installation by completing work orders, inspection checklists, ordering new parts, collecting payments, and providing estimates.
• Work with the parts department to obtain parts and technical information needed to repair equipment.
• Operate lift trucks and equipment as required.
• Maintain a service truck and its inventory.
• May assist in the installation and service of other material handling equipment.
• Comply with all safety standards and OSHA regulations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED
• One-year previous experience installing commercial doors
• Knowledge of electrical wiring and basic welding techniques are a plus
• We're willing to train the right person with strong mechanical aptitude
• Mechanical aptitude
• Welding and fabrication skills
• Comply with all safety rules and regulations both within the company premises as well as on customer's jobsites, including client specific on-site training.
• Able to follow instructions and work independently with limited direct supervision after training.
• Outstanding interpersonal and communication skills with the ability to effectively communicate with team members, customers, vendors, and subcontractors.
• Capable of comfortably working at heights on scissor lift, ladders, scaffolding, etc.
• Willingness to travel if necessary and work occasional overtime hours.
• Valid Drivers' License (Required)
• Must be able to pass background checks and random drug screenings.
• Positive attitude and ability to comply with company policies and procedures.
• Maintain and strengthen customer relationships by acting professionally and as a representation of HOJ & Idaho Material Handling.

Physical Requirements

• Must be able to stand and work for long hours with necessary tools and PPE
• Able to perform physical labor including lifting/moving heavy objects up to 100 lbs., prolonged standing, sitting, bending, pulling, pushing, kneeling, and reaching.
• Must be able to work indoors and outdoors in various year-round weather conditions

Benefits Offered

Hoj Innovations & Idaho Material Handling offers a range of benefits including Medical, Dental, Vision, Life, Short-Term Disability, 401k, a generous Sign-On Bonus, Year-End Profit-Sharing Bonuses, Paid Holidays and Paid Time Off.