Service Analyst III

About the role

We are hiring Help Desk professionals at Levels 1‑3 to troubleshoot hardware and software issues, support Microsoft technologies, manage tickets through ServiceNow, and resolve technical challenges for users via phone, chat, and other support channels. Depending on experience, you may also mentor team members, assist with projects, and tackle more complex technical problems.

Responsibilities

• Troubleshoot hardware, software, and user access issues.
• Provide support for Microsoft technologies, including Active Directory, Office 365, and other Microsoft applications.
• Manage and resolve tickets using ServiceNow or similar ticketing systems.
• Assist users through phone, chat, and other support channels.
• Mentor junior team members (for higher‑level roles).
• Participate in projects and handle more complex technical issues as experience level permits.

Requirements

• Experience in a Help Desk, Service Desk, or Technical Support environment.
• Strong customer service and communication skills.
• Knowledge of Active Directory, Office 365, and Microsoft applications.
• Hands‑on troubleshooting experience across hardware, software, and user access.
• Familiarity with ServiceNow or similar ticketing systems (a plus).
• Open to early‑career candidates looking to grow or seasoned support professionals seeking a new opportunity.

Pay

The hourly rate ranges from $20.00 to $35.00, with the exact amount depending on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other relevant factors.

Benefits

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off, vacation, and sick leave

This is a contract‑to‑hire, fully onsite position based in Menasha, WI.