Service Desk Analyst III

About the role

Our client is seeking a Tier 3 Service Desk to support a growing enterprise environment of approximately 2,000 users across a national network of locations and field teams. Unlike traditional help desk roles, these positions require high autonomy, strong troubleshooting ability, and leadership within the support function. This is a Contract to Hire position based out of Oklahoma City, OK, fully onsite. Application deadline: September 21, 2026.

Responsibilities

• Troubleshoot and resolve Tier 3-level technical issues across operating systems (Windows), applications (ERP integrations, internal tools), and mobile devices (iPads, tablets)
• Handle escalated tickets involving system integrations (SQL/ODBC-type connections) and advanced OS troubleshooting (registry edits, system configs)
• Support end users across multiple locations and departments
• Mentor Tier 1 and Tier 2 technicians and provide technical guidance
• Document all troubleshooting steps and resolutions within ticketing systems
• Participate in on-call rotation for critical incidents

Requirements

Technical environment includes Microsoft 365 (M365), Azure, Active Directory, Windows OS (desktop-level support), mobile devices (iPads/tablets), ERP systems and SQL-based integrations, ticketing systems (currently Autotask, moving to FreshService).

Soft skills / behavioral expectations: strong communication across technical and business users, ability to remain calm and effective in high-priority situations, demonstrated curiosity and continuous learning mindset, strong attention to detail in documentation.

Additional skills & qualifications: “White Glove” executive deskside support, technical certifications (e.g., A+, Network+, CCST, M365, etc.), exposure to SQL/integrations beyond troubleshooting, Azure cloud-based systems troubleshooting, expert level experience.

Skills

• Troubleshooting
• Help desk
• Help desk support
• Service desk
• Technical support
• SQL database
• ODBC

Pay

The pay range for this position is $25.00 - $30.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)