Service Advisor-Stonebriar

About the role

As a Service Advisor, you will own our customer’s experience in the service lane. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Responsibilities

• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Insure that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards.

Requirements

• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license.

Qualifications

• Willingness to help people with their vehicle maintenance needs while building your success story within our dealership.
• Desire to create a customer experience that will make you the repeat choice for our customers.
• Ability to become an expert in our vehicles and our processes to ensure the best customer experience.
• Desire to earn what you have worked for—a desire to have your efforts impact your pay.

Benefits

• Great Team Environment.
• 401K with annual discretionary Employer Match. Immediate eligibility upon first day of employment.
• Health care with multiple medical plans for you and your family's individual needs, including a health reimbursement plan option.
• Five-day work week (closed on Sundays).
• World-class training program to introduce you to our process and our products.
• Promotion from within and career paths for motivated individuals.