Service Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K+

About the Dealership

We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.

Position Overview

We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks.

Key Responsibilities

• Greet customers and manage the service write-up process
• Clearly explain diagnostic findings from factory-trained technicians
• Present recommended repairs and maintenance based on Toyota factory guidelines
• Communicate value and benefits, not just price
• Utilize a fully digital, paperless, and touchless service system
• Maintain proactive communication with customers throughout the repair process
• Collaborate with technicians to ensure accuracy and efficient workflow
• Build trust, repeat business, and long-term customer relationships

What We’re Looking For

• Prior Service Advisor experience (Toyota or dealership experience preferred)
• Strong communication and customer engagement skills
• Able to confidently present recommendations and explain value
• Comfortable working in a high-volume environment
• Tech-savvy and comfortable with digital tools and tablets
• Ambitious, coachable, and willing to learn and improve

Technology & Process

The position utilizes a fully digital and paperless service drive, digital vehicle inspections and customer communication tools, manufacturer maintenance schedules and factory service guidelines. Comfort with technology is required.

Compensation & Earning Potential

Commission-based compensation with base salary, annual earning potential of approximately $75,000–$130,000+, based on performance. Strong volume supports consistent earning opportunities. Paid training and ongoing development provided.

Why Join Us

• Family-owned dealership with hands-on leadership
• High-volume Toyota service department
• New facility and modern technology
• Strong technician support and accurate diagnostics
• Professional, respectful, team-oriented culture

How to Apply

Experienced Service Advisors looking for a modern, high-volume Toyota service department with real earning potential are encouraged to apply.