Service Advisor / Service Writer

About the role

Don Johnson's Cumberland Motors is looking for a high-performing Automotive Service Advisor to join our service team in Cumberland. This role is also commonly known as a Service Writer or Service Consultant. You’ll be the trusted connection between our guests and technicians, helping people feel informed, respected, and confident when they bring their vehicle in for service.

If you are organized, positive, dependable, and focused on great customer service, this could be a great fit.

Responsibilities

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Write accurate repair orders for technicians.
• Review service history and recommend needed maintenance.
• Communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Help deliver a great experience with no regrets.

Requirements

• Valid driver’s license
• Acceptable driving record under company insurance requirements
• High school diploma or equivalent
• Ability to work full-time in Cumberland, WI
• Strong communication and customer service skills

Qualifications

You may be a great fit if you are:

• Friendly, professional, and guest-focused.
• A strong communicator who enjoys helping people.
• Organized and comfortable managing multiple priorities.
• Positive under pressure.
• Dependable, accountable, and detail-oriented.
• Team-minded and committed to doing things the right way.
• Confident recommending needed maintenance and repair services.
• Willing to learn, grow, and build a long-term career.

Skills

Previous automotive service experience is preferred, but we are also open to the right person with strong customer service, sales, hospitality, scheduling, or leadership experience. Helpful experience includes:

• Automotive Service Advisor
• Service Writer
• Service Consultant
• Dealership service department
• Customer service
• Sales
• Hospitality
• Repair order writing
• Vehicle maintenance knowledge

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Supplemental insurance options
• Company-funded 401(k)
• Paid holidays and personal leave
• Paid training and certification opportunities
• Career growth within a successful dealership group
• No-cost college degree opportunities for eligible team members and family
• Automotive discounts
• Monthly team lunches and employee recognition
• Open-door and open-book leadership