Service Advisor - Sawgrass Automall

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• Maximize dealership sales of parts and service.
• Report directly to the Service Manager/Service Director while working closely with vehicle sales managers, the group leaders, and technicians.
• Handle customers with complaints that cannot be satisfied at the service writer level.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Promptly meet and greet service customers warmly and be the perfect host.
• Listen to customer’s reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customer’s concerns.
• Provide accurate estimates for all the services or repairs recommended.

Qualifications

• Well-spoken, excellent telephone skills.
• A positive associate who provides exceptional personalized service to our guests and community.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
• Maintain a customer satisfaction rating above zone average.

Benefits

• Weekly Pay
• Uncapped earning potential with bonuses, commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision, Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends

Pay

Weekly Pay

Schedule

Flexible schedule to accommodate the needs of the position and the customer base.