Service Advisor - Automall

Job Overview

How You'll Contribute: Do you want to be part of a fantastic and fun company that is revolutionizing the automotive industry? Does a fast-paced and encouraging work environment motivate you? Then the Service Advisor position is perfect for you! As part of the Service Team, you will assist customers to ensure their vehicle performs at its best. We are looking for individuals who want to be part of a team that will push you to succeed, have a strong earning opportunity, and help you achieve your highest professional potential in the luxury automotive industry.

What You'll Do

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and document car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Qualifications

• Working knowledge and experience of automotive products, repairs and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customer needs to the technician
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
• Availability for Saturday shifts
• Professional appearance and work ethic

About Lou Bachrodt Auto Group

On the job training in a supportive environment. Market-leading pay (based on experience), plus bonuses. A great working environment, with the latest equipment. Structured, self-paced and paid training opportunities, leading to Manufacturer and Bachrodt Automotive recognition. We offer career paths tailored to every stage of your life.

What We Offer

• Benefits: Health Insurance, Vision Insurance, Dental Insurance, Long-Term Disability, Life Insurance, Accident Coverage, Critical Illness, 401k with Company Match, Company Provided Benefits: Lou Bachrodt Paycheck Safety Net (Short-Term Disability), Lou Bachrodt Paid Paternity Leave, Lou Bachrodt Paid Employee Assistance Program, Paid-Time Off: Sick Pay, Paid Vacation, Paid Paternity Leave, Paid Holidays, Paid Bereavement Leave
• Discounts: Vehicle Purchase, Parts & Service
• Causes We Care About: Salvation Army, Boys and Girls Club, Hope for Haiti, St. Elizabeth’s Center, Rock River Valley Blood Center, Paws and Noahs Arc, Boylan High School, Local Veterans Charities, and Much More

About Lou Bachrodt Auto Group - Who We Are

We are a company that provides a Best-in-Class experience that includes, promotes and celebrates the diversity within our company and community. Best-in-Class is our mission for ALL Customer and Associate experiences at Lou Bachrodt. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team!

Contact

For questions, please contact Jim Latrop our Service Manager.