Service Advisor | Portland Area Regional Application

This is a general application for Service Advisor openings across Swickard's Portland and Eugene area dealerships. Qualified candidates will be contacted as opportunities arise.

About the role

We operate multiple dealerships across the Portland and Eugene markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go. Our Portland & Eugene locations include:

• BMW of Portland and BMW of Eugene
• Mercedes-Benz of Wilsonville
• Gresham Toyota
• Swickard Honda of Gladstone

Responsibilities

• Serve as the primary point of contact for guests throughout the service process — from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Deliver a consistent guest experience that reflects the standard of the brand and the store

Requirements

• Demonstrates a high HQ (Hospitality Quotient) — kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
• 2+ years of service advisor experience in a franchised dealership preferred — luxury, import, or domestic brand experience all welcome
• Track record of strong CSI and NPS performance and repeat guest relationships
• Clear, composed communicator — able to manage high volume accurately without losing attention to the guest experience
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record
• A genuine hospitality mindset — you treat every guest interaction like it matters, because it does

Benefits

• Top advisors earn $100,000+ annually — compensation specific to each store and opening
• Open service appointment schedule — guests book when it's convenient for them, keeping the drive consistently active
• Paid manufacturer training and ongoing certification opportunities
• Medical, dental, vision, life, and pet insurance
• 401(k) plan
• Paid time off and paid holidays
• State-of-the-art facilities with current diagnostic tools and technology
• Career path — strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

About Us

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard is consistently ranked as one of the fastest-growing dealer groups in the US by Automotive News — ranked Top 5 in North America for reputation in the automotive industry. Our HEART values — Honor, Engage, Anticipate, Respond, Thank — shape how we hire, how we lead, and how we serve every guest. A company that invests in your long-term growth — training, certifications, and a clear path forward.