Service Advisor

Responsibilities

• Greet service guests warmly on the drive, listen to their vehicle concerns, and accurately document symptoms on repair orders
• Act as the primary liaison between customers and technicians, delivering clear updates regarding vehicle inspections, required repairs, and maintenance needs
• Provide transparent cost estimates, explain the value and safety of recommended services, and obtain proper customer authorizations
• Manage the workflow of customer vehicles to ensure timely completion and a smooth pickup experience
• Deliver an exceptional guest experience that maintains our high customer satisfaction standards

Requirements

• Excellent communication, interpersonal, and consultation skills
• Strong multi-tasking and organizational abilities to handle a busy service drive
• Prior experience as a Service Advisor or in automotive service sales is preferred
• Strong computer skills (experience with dealership CDK DMS/scheduling software is a plus)
• Must have a valid PA driver's license with a clean driving record
• Must be able to pass a standard background check and drug screen

Benefits

• Competitive pay structure with strong earning potential (salary plus performance-based commission/bonus)
• Consistent schedule with stable hours
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts on vehicles, parts, and service
• Clear pathways for professional growth and internal promotion
• Friendly, team-oriented culture