SERVICE ADVISOR

Responsibilities

• Greet and assist service clients professionally and warmly
• Correctly quote and explain recommended repairs and maintenance
• Maintain consistent communication throughout the repair process
• Cookordinate effectively with technicians and internal teams
• Manage workflow and prioritize tasks in a fast-paced environment
• Handle warranty and service contract submissions accurately
• Ensure documentation and repair orders are completed properly
• Deliver a high-level customer experience from start to finish
• Help contribute to a positive, accountable, team-oriented culture

Qualifications

• Takes ownership without needing to be micromanaged
• Communicates clearly and proactively
• Can handle a heavy workload without becoming overwhelmed
• Thrives in structured, process-oriented environments
• Understands the importance of follow-up and follow-through
• Treats clients and teammates with respect
• Bridges the gap between clients and service team
• Brings positivity and professionalism to work each day
• Works well under pressure and adapts quickly
• Values teamwork over ego
• Wants to grow personally and professionally