Service Advisor Metro CDJR $65,000 -$95,000 annually
Bertera Auto Group · Chicopee, MA · 2 wk ago
OTHR$65k–$95k/yrFull-time
Job Duties
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
Skills and Qualifications
- Equipment Maintenance
- Lifting
- Problem Solving
- Reporting Research Results
- Quality Focus
- Productivity
- Estimating
- Product Knowledge
- Customer Service
- Safety Management