Automotive Service Advisor (Up to $145k)

Apple Chrysler Dodge Jeep Ram is hiring an Automotive Service Advisor to join our busy service team in Shakopee. We’re looking for a motivated, customer-focused professional who can build relationships, communicate effectively, and help customers confidently navigate their vehicle’s service and repair needs.

What We Offer

• $42,000-$145,000 annual earning potential
• High-volume dealership environment
• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Account
• 401(k) with company match
• Company-paid life insurance
• Voluntary life and disability insurance
• Paid vacation and holidays
• Volunteer Time Off
• Employee Assistance Program
• Health club reimbursement
• Employee discounts on vehicles, parts, and service
• Ongoing learning and development
• Opportunities for advancement within Apple Autos
• Professional, team-oriented work environment
• Top Minnesota Workplace recognition (2019-2025)

Responsibilities

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and identify vehicle maintenance and repair needs
• Recommend appropriate maintenance and repair services
• Prepare and explain repair orders, estimates, costs, and timelines
• Communicate technician findings and recommendations clearly to customers
• Keep customers updated on repair status and potential delays
• Build long-term customer relationships through excellent communication and follow-up
• Coordinate with technicians, parts, and other service department team members
• Maintain accurate repair orders and customer records in the dealership DMS
• Address customer questions and concerns professionally
• Help deliver an efficient and exceptional service experience from write-up through vehicle delivery

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership service experience preferred
• Chrysler, Dodge, Jeep, Ram, or Stellantis experience is a plus, but not required
• Strong customer service and communication skills
• Ability to explain automotive repairs and recommendations clearly
• Comfortable working in a fast-paced, high-volume service department
• Strong organization and follow-through
• Ability to manage multiple customers and repair orders simultaneously
• Basic computer and dealership software proficiency
• Valid driver’s license and acceptable driving record

About Us

Apple Autos is built on the belief that people come before profit. We’ve been recognized as a Top Minnesota Workplace for seven consecutive years (2019-2025) because we invest in our people, promote from within, encourage professional development, and give employees opportunities to build long-term careers. Our goal is simple: create extraordinary customer experiences while giving our employees the support and opportunity they need to succeed.