Service Advisor - Mercedes-Benz of Richmond

Location: Richmond, VA | Full-Time | Service Department

About Us

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.

Responsibilities

• Serve as the primary point of contact for customers during the service process
• Accurately document customer concerns and vehicle issues
• Provide clear explanations of recommended services and repair timelines
• Coordinate with technicians to ensure timely and high-quality service delivery
• Maintain communication with customers throughout the repair process
• Ensure customer satisfaction and build long-term relationships

Requirements

• Strong interpersonal and communication skills
• Ability to multitask and thrive in a fast-paced environment
• Prior experience in automotive service or customer service preferred
• Working knowledge of vehicle systems and dealership operations a plus
• Professional demeanor and a commitment to excellence
• Valid driver’s license and clean driving record

Benefits

• Competitive compensation with performance incentives
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid training and career development opportunities
• Employee discounts on vehicles, parts, and services
• A supportive team environment and the prestige of working with a luxury brand

Pay is largely performance-based.