Service Advisor Manager

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

About the role

The Service Advisor Manager is accountable for all administrative and support activities of the Service Advisors. This position provides leadership and direction to the Service Advisor team while ensuring service activities are organized, efficient, and aligned with department goals. The Service Advisor Manager works closely with internal teams, technicians, and customers to coordinate service needs, address concerns, and maintain strong customer relationships. This role is also responsible for monitoring daily workloads, scheduling, invoicing, and communications to support timely and accurate service operations. In addition, the Service Advisor Manager identifies opportunities to improve department processes and helps promote consistent service standards across the organization.

Responsibilities

• Manage and develop Service Advisors.
• Train new Service Advisors.
• Resolve internal and external customer problems and strengthen relationships.
• Identify and escalate department improvement opportunities (e.g. Lean).
• Manage daily scheduling.
• Manage daily workload.
• Oversee service invoicing.
• Monitor inbound and outbound communications.
• Strong computer skills and familiarity with various software.

Requirements

• High school diploma; college degree preferred.
• 5 years’ experience in service operations within the material handling industry or similar.
• Minimum 5 years’ experience in a leadership role.
• Strong communication skills (verbal and written); process improvement experience required.
• Excellent organizational and time-management skills.

Physical Demands and Working Conditions

The physical demands and working conditions described are representative of those that must be met to perform essential job functions.

• Office employees typically sit for long periods and perform tasks requiring fine motor skills, such as typing or using a mouse.
• May occasionally stand, walk, or lift up to 30 pounds, such as files or office supplies.
• Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
• The work environment is climate-controlled with moderate noise.