Service Advisor
RoShay Services · Bentonville, AR · 2 wk ago
OTHRFull-time
About the role
The Service Advisor is responsible for promoting products and services, managing customer interactions, and assisting in shop workflow. They greet customers professionally, document concerns, inspect vehicles, and recommend appropriate services. Clear communication of estimates, updates, and warranties is essential, along with follow-up calls to ensure satisfaction. They track returns and warranty parts and may serve as the manager on duty in the absence of the store manager. The role emphasizes customer care, product knowledge, and process adherence in a fast-paced automotive environment.
Responsibilities
- Promote products and services
- Manage customer interactions
- Assist in shop workflow
- Greet customers professionally
- Document customer concerns
- Inspect vehicles
- Recommend appropriate services
- Communicate estimates, updates, and warranties
- Make follow‑up calls to ensure satisfaction
- Track returns and warranty parts
- Serve as manager on duty when the store manager is absent
Qualifications
- High school diploma or equivalent
- At least 18 years old
- Prior experience as a Service Advisor
- Valid driver’s license
- Sales, customer service, or automotive experience
- Professional appearance
- Ability to work at least five days a week, including Saturdays
Compensation
Compensation ranges from $50,000‑$80,000 annually, combining hourly pay and commissions.
Benefits
- Competitive pay
- Tuition reimbursement
- Paid time off
- Insurance options
- Retirement plan with company match
- Vehicle service discounts
- Opportunities for advancement