Service Advisor | Hourly Commission - Big Valley Ford

About the role

As a Service Advisor, you will serve as the primary point of contact between our customers and the service department. You will play a key role in ensuring a positive service experience by clearly communicating repair needs, coordinating with technicians, and keeping customers informed throughout the service process.

Why Join Big Valley Ford?

• A Supportive Culture – We foster a positive workplace where employees are respected, supported, and encouraged to succeed
• Opportunities for Growth – We invest in our employees through training, development, and advancement opportunities
• Customer-Focused Environment – Work with a team committed to delivering outstanding service and building long-term customer relationships
• Team-Oriented Workplace – Collaborate with experienced technicians and service professionals who take pride in their work

Responsibilities

• Greet customers promptly and professionally when they arrive for service appointments
• Listen carefully to customer concerns and accurately document vehicle issues
• Open and manage repair orders while ensuring all information is accurate and complete
• Communicate recommended repairs and maintenance services to customers clearly and professionally
• Provide cost estimates and obtain customer authorization for repairs
• Coordinate with service technicians to ensure accurate diagnosis and timely repairs
• Keep customers informed about repair status, delays, or additional service needs
• Ensure completed work meets dealership quality standards before returning vehicles to customers
• Maintain strong relationships with customers to encourage repeat service visits

Qualifications

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic knowledge of automotive maintenance and repair services
• Computer proficiency and ability to learn dealership management systems
• Professional appearance and positive attitude
• Ability to work collaboratively with technicians and service department staff

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Pay

Pay range: $6,000.00 - $9,000.00 monthly