Body Shop Admin Assistant | Hourly - Big Valley Ford

About the Role

Big Valley Ford is a trusted leader in automotive sales, service, and collision repair, known for quality workmanship, integrity, and long-term customer relationships. We are currently seeking a Body Shop Receptionist to join our busy and growing collision center. This is an excellent opportunity for a friendly, organized professional who enjoys working in a fast-paced, customer-focused environment.

Why Work for Big Valley Ford?

• Stable, Year-Round Work – A busy body shop with consistent repair volume
• Team-Oriented Environment – Supportive management and a collaborative, respectful workplace
• Customer-Focused Culture – Emphasis on clear communication and positive customer experiences
• Career Growth Opportunities – Training, skill development, and advancement within the dealership

Responsibilities

• Greet and assist body shop customers in person and over the phone
• Schedule appointments and coordinate vehicle drop-offs and pick-ups
• Create, update, and manage repair orders and customer files
• Communicate clearly with body shop advisors, technicians, and insurance partners
• Provide customers with repair status updates and answer general inquiries
• Maintain accurate records, paperwork, and customer documentation
• Ensure the front office remains organized, professional, and welcoming
• Support the body shop team with administrative tasks as needed

Pay

Pay Range: $17.00 to $20.00 hourly

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• Previous experience in a receptionist, administrative, or customer service role (automotive or body shop experience preferred)
• Strong verbal and written communication skills with a professional, friendly demeanor
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using computers, scheduling systems, and basic office software
• Ability to work effectively with customers, technicians, service advisors, and insurance partners
• Dependable, punctual, and committed to providing excellent customer service
• Ability to maintain confidentiality and handle sensitive customer information

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.