Service Advisor - Heavy Equipment

Responsibilities

• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Sets customer feedback proactively, anticipates problems, and responds promptly.
• Aids the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) for upcoming jobs.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advise the Service Manager of all customer complaints.
• Aids the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Fulfills all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
• Sets and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Performs other duties as assigned.

Qualifications

• A High school and/or technical school education or equivalent combination of experience, training, and/or education required.
• Previous Heavy Equipment experience is preferred.
• Strong customer service skills.
• Strong proficiency in efficiently navigating computer and business applications.
• Solid understanding of construction equipment, systems, and service requirements.
• Excellent oral and written communication skills.
• Strong time management skills with the ability to effectively multitask in a fast-paced service environment.