Service Supervisor – Heavy Equipment (Shop)

Location: Londonderry, NH

About the Role

If you’re ready to lead a team and make an impact on performance, people, and customer satisfaction—this is your opportunity. At Milton CAT, Service Supervisors play a critical role in driving shop operations—supporting technicians, ensuring quality work, and delivering results for our customers. This is a hands-on leadership role where you’ll manage people, processes, and performance in a fast-paced, professional shop environment.

What Makes This Opportunity Different

• Lead a Skilled Technical Team: Manage and support a team of technicians, coach, develop, and grow talent, and build a strong, team-first culture.
• Drive Shop Performance: Oversee workflow, productivity, and quality to ensure jobs are completed efficiently and correctly while balancing customer needs with operational priorities.
• Stay Close to the Work: Work alongside technicians and service teams, providing guidance on diagnostics, repairs, and best practices.
• Work with Industry-Leading Equipment: Access Caterpillar—the gold standard in heavy equipment—in a modern, well-equipped shop environment with support from experienced parts, service, and leadership teams.
• A Career You Can Build On: Join a privately held, stable, and growing company since 1960 with long-tenured employees, strong leadership support, and opportunities for advancement within service leadership.

Responsibilities

As a Service Supervisor, you’ll lead shop operations and ensure safe, high-quality, and efficient service delivery:

• Supervise and support a team of service technicians.
• Assign and monitor work to ensure productivity and quality goals are met.
• Coach and develop technicians through training, feedback, and performance management.
• Ensure adherence to safety policies and procedures.
• Coordinate workflow with service advisors, parts, and management.
• Monitor job progress, timelines, and customer expectations.
• Support troubleshooting and technical guidance when needed.
• Maintain accurate service documentation and reporting.
• Address customer concerns and ensure a high level of satisfaction.
• Promote a positive, professional, and team-oriented work environment.

Requirements

• Experience in heavy equipment service, preferably in a shop environment.
• Prior leadership, supervisory, or lead technician experience.
• Strong technical knowledge of engines, hydraulics, and machine systems.
• Proven ability to manage and develop people.
• Strong organizational and problem-solving skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Excellent communication and leadership skills.
• Proficiency with computer systems and service software.

Pay

$75,000.00 - $90,000.00/year based on location, education, and experience.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Paid time off + paid holidays.
• 401(k) with competitive retirement options.
• Life & disability insurance.
• Employee referral bonuses.
• Safety and wellness programs.

Career Growth & Leadership Development

• Opportunities to grow within service and operations leadership.
• Ongoing training and development.
• Exposure to broader business operations.

Who Thrives Here

• Leaders who enjoy developing people and building strong teams.
• Technicians ready to step into leadership roles.
• Problem-solvers who can balance people, process, and performance.
• Individuals who take pride in delivering high-quality work.
• Professionals looking for a long-term leadership career.

About Milton CAT

Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. We combine the strength of a global brand with a culture built on teamwork, performance, and long-term careers.