Heavy Equipment Service Manager

About the role

We are a leading provider of material-handling equipment, offering heavy equipment & forklift sales, rentals, parts, repairs, and ongoing service support to businesses across the Southeast. We are seeking a Service Manager to lead and support the service operation in Birmingham, AL, overseeing service technicians, shop technicians, and dispatchers while ensuring efficient scheduling, timely repairs, strong customer communication, and a high level of service quality.

The ideal candidate will bring a strong background as a heavy equipment technician, with the technical knowledge to troubleshoot and support repairs while also leading the service team, coordinating operations, and managing customer needs.

Responsibilities

• Oversee daily functions of service technicians, shop technicians, and dispatchers.
• Assist technicians with troubleshooting and repairs.
• Oversee the daily workload with the dispatchers and assist in scheduling.
• Review and deliver service proposals to customers in a timely manner.
• Communicate with customers as required for problems/solution resolution.
• Continuously monitor department processes to ensure high-quality service and customer satisfaction.
• Schedule customer visits to review quality of repairs/PM's.
• Work with management, accounting, CSS, and customers on billing concerns.
• Maintain positive communication with service staff and management.
• Schedule field visits with techs to provide coaching and assistance when necessary.
• Utilize resources including technical support from the manufacturer website to resolve repair issues on a same-day basis.
• Manage the completion of all service bulletins/campaigns.
• Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.

Requirements

• High school diploma or equivalent and knowledge of basic math skills.
• Minimum 5 years of heavy equipment technician experience.
• Valid driver's license.
• Efficient with computers and Microsoft Office / Windows software.
• Good interpersonal skills, team player, and reliable.
• Must be able to multi-task (phone, computer, customers, etc.).
• Must be able to lift up to 50 lbs. occasionally and only if required.
• Be available to work flexible schedules (Monday - Friday) and overtime if required.

Pay

$65,000 - $95,000 yearly + Benefits

Location

Birmingham, AL 35211