Service Advisor - Heavy Duty Truck

Cornhusker International Trucks, Inc. is seeking a driven Service Advisor to join our team in a growth-oriented, full-time role.

About the Role

If you have a solid grasp of under-the-hood vehicle systems and excel at delivering top-tier customer service, this is your opportunity to step into a rewarding career with an industry leader in commercial vehicle maintenance.

Responsibilities

• Greet customers, listen to vehicle performance concerns, recommend appropriate repair solutions, and build accurate cost/time estimates.
• Create and assign Repair Orders (ROs) to qualified technicians to ensure maximum shop efficiency and timely turnaround.
• Act as a central communication link between customers, service managers, and technicians.
• Inspect completed work prior to vehicle delivery, enforce shop safety standards, and ensure proper warranty documentation.
• Keep customers routinely updated on repair status and maintain an organized, clean service department.

Requirements

• Basic understanding of medium and heavy-duty truck diagnostics and systems (Diesel Engines, Brakes, Electrical Systems, HVAC, Steering/Suspension, Exhaust/Differential).
• Background as a Diesel Technician, Automotive Tech, or Heavy Duty/Ag Shop Foreman is preferred but not required.
• Experience with CDK software, International, Cummins, or Allison systems is a plus.
• Strong communication skills, basic computer literacy, effective time management, and a high commitment to workplace safety.
• Willingness to complete required training programs and stay up-to-date on modern vehicle technologies.
• Clean driving record.
• Ability to pass a background check, physical, and drug screening.
• Strong attendance and work ethic.

Skills

• Mechanical knowledge of commercial vehicle systems.
• Customer service and communication.
• Workflow optimization and time management.
• Basic computer literacy.

Benefits

• Comprehensive health coverage (Health, Dental, Vision, and Life Insurance).
• Retirement Savings Plan.
• Boot allowance and safety eyeglass allowance.
• Paid training programs and assigned mentorship for professional development.
• Generous Paid Time Off (PTO) package.

Pay

$50,000 - $75,000+ per year (Base + Annual Bonus + Hiring Bonus).

Schedule

Day Shift: Wednesday through Saturday, 7:00 AM - 5:30 PM (3 days off every week).