Service Advisor - Full Time

Service Advisor is a customer-facing sales and service role responsible for identifying customer needs, recommending appropriate wash and detail services, promoting Fast Pass memberships, processing customer transactions, and delivering a high-quality guest experience. This is a non-exempt, hourly position.

Responsibilities

• Engage customers and identify their vehicle care and service needs
• Explain and recommend wash packages, detail services, Fast Pass memberships, and promotional offerings
• Promote membership enrollment and retention through consultative sales
• Process customer transactions using the point-of-sale (POS) system
• Maintain cash-handling accuracy and accountability
• Provide accurate information regarding services, pricing, promotions, and membership terms
• Support vehicle preparation, detailing, and other site operations as assigned
• Maintain cleanliness and organization of customer-facing and assigned work areas
• Comply with all company safety standards and the Injury & Illness Prevention Program (IIPP)
• Immediately report hazards, incidents, or unsafe conditions

Customer Experience

• Greet and engage customers in a friendly, professional, and enthusiastic manner
• Build rapport and create a welcoming customer experience
• Ask appropriate questions to understand customer needs and recommend suitable services
• Respond to routine questions regarding services, memberships, and promotions
• Assist with resolving routine customer concerns within assigned authority
• Escalate complaints or complex concerns to management
• Support customer retention by providing accurate information and consistent service

Requirements

• Strong customer service, communication, and interpersonal skills
• Ability to confidently engage customers and recommend products and services
• Ability to learn and explain service packages, membership programs, promotions, and detail services
• Ability to accurately process POS transactions and handle cash
• Ability to multitask in a fast-paced customer-facing environment
• Reliable attendance and schedule flexibility
• Demonstrated ability to follow safety and operational procedures

Physical & Work Environment

• Stand and walk for extended periods (up to 8 hours or more per shift)
• Frequently bend, stoop, kneel, and reach
• Frequently use hands and arms
• Occasionally lift and move items up to 50 pounds
• Work outdoors in varying weather conditions
• Exposure to water, cleaning agents, and operational equipment

Reasonable accommodations may be made in accordance with applicable law.