Service Advisor / CSA

About the role

Automotive Service Advisor or Customer Service Full Time Join the Precision Tune Auto Care NC Team! At Precision Tune Auto Care, you’ll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care—from oil changes and diagnostics to engine repairs and scheduled maintenance—and we’re passionate about keeping drivers safe on the road. If you’re looking to build your career with a proven, customer-focused brand, we’d love to have you on our team. Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you!

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Requirements

• High School Diploma or GED.
• Valid driver’s license.
• 1+ year of automotive service/advisor role; or 1-2+ years of sales & or customer service experience preferred.
• Physical Requirements: Frequent standing, walking, and bending. Climb ladders and safely operate a vehicle.

Skills

• Strong customer service and communication skills.
• Phone skills.
• Comfortable with basic math and calculating discounts.
• Ability to work days, Saturdays, and some holidays.

Benefits

• Competitive pay
• Medical, Dental, Vision & Life Insurance — coverage begins at 90 days
• 401k plan available
• Paid Time Off (PTO) to relax and recharge
• 5 Paid Holidays at 90 days
• Closed evenings and Sundays — enjoy a better work-life balance