Service Advisor Commercial Focus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Record vehicle condition and damage
• Clearly report and record all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Prepare and submit to fleet billing companies in timely manner
• Verify contract coverage and parts coverage
• Auxiliary with prior approval process
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Auxiliary with customer review follow up
• Establish and support a strong social media presence

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to work consistent schedule hours M-F
• Ability to identify problems quickly
• Knowledge of automobile systems
• Knowledge of medium duty and commercial vehicles
• Past experience as a service advisor especially with large fleet customer experience desired
• Very energetic personality
• Problem solving and organizational skills
• Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent
• DMS experience (Tekion system a plus)

Compensation and Benefits

• Competitive Pay Plan
• Consistent Working Hours and alternating available
• Health Insurance, Dental, Vision plans
• Washington State Paid Sick Leave compliance
• Earned vacation available based on tenure
• 401(K) with employer match