Service Advisor

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics. Print report.
• Refer to service history (SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining them according to manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information, obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Benefits

• Exceptional compensation and benefits.
• 401K and stock purchase.
• Incentives for performance.
• Training.
• Opportunity for advancement.

Pay

Minimum Pay Rate: USD $60,000.00/Yr.

Schedule

N/A