Service Advisor - Chicago

About the role

Oversee merchandising, financial management, sales staff supervision, and overall store management to ensure operational sales performance goals are met.

Responsibilities

• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required.
• Deliver and manage budgets, conducting complex analyses on budget progress.
• Lead teams in recording and processing customer orders.
• Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs.
• Identify opportunities to grow customer accounts through additional products or services.
• Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.

Requirements

• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.

Pay

$25-28/hr