Service Advisor

What You'll Do

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
• Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
• Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
• Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
• Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
• Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
• Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
• Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
• Valid driver’s license required

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program