Service Coordinator

About the role

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Service Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance.

Responsibilities

• Provide comprehensive housing services to participants, which may include working directly with landlords.
• Closely work with other social service partners to refer and provide services to participants.
• Coordinate services for program participants to ensure they are receiving essential services to increase health and housing outcomes.
• Aid residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Make referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with the household in person, either in the community or within the home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality services.
• Maintain client files, including all necessary documentation.
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
• Document services in a timely manner, using BIRP format.
• Attend staff meetings and other agency functions as needed.

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• Two years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Qualifications

• Must be able to document services in a timely manner, using BIRP format.