Service Advisor / Writer

Responsibilities

• Schedule all service work and provides supervision of administration and warranty
• Takes all service requests from salesmen and customers as a service writer
• Open, close, and manage all service tickets
• Understanding of the billing process
• Answer phones and direct calls to the appropriate department
• Communicate with Parts Department and Warehouse team for technician parts needs
• Verify parts are entered properly on service orders
• Assist the service manager in meeting department goals as needed
• Greet customers and assist with unloading/loading machines
• Communicate effectively to customers regarding technician’s findings
• Assist with assigning jobs to technicians
• Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
• Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
• Operate in and maintain a safe work environment; obey safety rules and wear required safety PPE

Qualifications

• Positive outlook and excellent communication, both verbal and written
• Excel in a high volume fast paced environment
• Creative problem solver
• Excellent customer relations skills
• Good computer and systems knowledge
• Experience with construction or ag equipment preferred
• Familiarity with the inner workings of a service drive
• Must be able to pass a drug screen
• Valid driver's license in good standing is preferred
• Bilingual in Spanish is a plus

Physical Requirements

• Occasionally lifting / carrying up to 10 pounds or pushing/pulling small objects
• Physically able to operate construction equipment and forklifts
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally exposed to weather conditions, fumes, and loud noise
• Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects
• Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

Pay

Guaranteed Hourly Wage Position - No More Flat Rate! $25-30/hour plus bonus, negotiable based on experience.

Schedule

Monday-Friday work week / Day Shift