Service Advisor

About the company

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the team

Yard Operations conducts hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Responsibilities

• Provide maintenance repair advice on all loaders and equipment
• Responsible for coordination of estimates and repairs on all loaders and equipment
• Order and maintain remote inventory of essential parts for repair and maintenance
• Oversee and audit the maintenance repair logs on all machines to aid in budgeting process for upcoming R&M requirements on a per branch and per machine basis
• Research parts pricing and labor estimates
• Travel required to branches and meetings on an as needed basis
• Analyze and create reports and spreadsheets
• Interactions with branch staff, repair shops, and heavy equipment dealerships
• Other duties as assigned per business needs

Qualifications

• 5+ years of prior experience as a service writer at an auto or heavy machinery dealership preferred
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently
• Ability to communicate and relate to all levels (including most senior) within IAA, client's organizations, and strategic partners through any available medium (verbal, listening, writing, and presenting)
• Demonstrate professionalism
• Problem-solving and analytical skills
• Ability to meet strict deadlines under demanding work conditions
• Ability to lower repair and maintenance costs
• Ability to work with repair and maintenance service providers to assess service needs
• Experience as a heavy equipment mechanic a plus
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
• Travel up to 25% of time

Benefits

• Medical, dental, vision, and basic life insurances
• 401k plan with company match of 100% for the first 4% contributed
• 15 days of PTO each year