Service Advisor

Responsibilities

• Oversight of the drive lane to ensure prompt, courteous, and effective service.
• Ownership of the customer's experience through additional assignments that enhance the dealership's reputation.
• Concierge support for all owner inquiries, both phone and in-person, to ensure customer satisfaction.
• Distribution of work between technicians to optimize service efficiency.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with a strong customer service mindset.
• Experience working in a fast-paced environment.
• Strong oral and written communication skills.
• Team player mentality.
• CDK experience preferred.
• Valid driver’s license required.
• Ability to learn and adapt to new technologies, repair procedures, and service specifications.
• Able to operate electronic diagnostic equipment.