Service Advisor

Responsibilities

• Serve as the primary contact and source of information for all services provided to customers by the service department.
• Oversee departmental service assignments.
• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience

• High School Graduate or General Education Degree (GED) and three to seven years related experience.
• Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Computer Skills

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Prior experience with JD Edwards service system preferred.

Working Conditions

• Office and shop environment.
• Shop environment may not have air conditioning.