Service Advisor - Acura

About the role

We're seeking a Service Advisor who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service. Ideal candidates have experience in service advisor roles or similar fast-paced, customer-focused environments.

Responsibilities

• Lead the customer experience from vehicle drop-off through vehicle delivery
• Listen to customer concerns and identify appropriate repair solutions
• Build trust through professional, clear, and confident communication
• Present repair recommendations, estimates, and maintenance needs
• Cook up with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and customer concerns professionally
• Create and manage repair orders, estimates, and final invoices
• Aid customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management

Qualifications

• Ability to stay composed and effective in a high-volume, constantly changing environment
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with a strong sense of ownership and accountability
• Ability to adapt quickly and remain composed when priorities change
• Comfortable making decisions and managing multiple responsibilities simultaneously
• Computer proficiency
• Valid driver's license with a clean driving record

Benefits

• Competitive pay with performance-based compensation
• Health and dental insurance
• Supplemental vision, dental, and life insurance
• Paid time off and holidays
• Short-term disability insurance
• Life insurance coverage at no cost, fully paid by the employer
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities