Service Administrator
Sandvik · Elko, NV · 3 wk ago
On-siteCustomer Service$60k–$70k/yrFull-time
Key Responsibilities
- Work Order Management
- Maintain/track open field service jobs
- Order parts and/or outside services
- Cook up logistics process support (LPS) tickets for expediting, pricing, etc.
- Prepare quotes and invoices and/or close field service and WIP jobs
- Follow up with Sandvik internally as required to satisfy the requirements of WIP
- Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
- Look up parts, pricing and availability to provide quotes to customers for service work and audits
- Provide monthly reports for team and customers
- Enter warranty claims and close jobs upon acceptance or rejection of claims
- System Maintenance
- Open/maintain branches in system
- Maintain/create technicians in system
- Maintain labor cost and sell rate in system
- Maintain user parameters, team authorizations and user/branch authorities
- Train/Assist coworkers regarding systems when issues arise, and when they need assistance
- Afford assistance to co-workers with getting access to system as necessary
- Administrative Duties as Requested
- Order vehicle safety equipment for fleet
- Order uniforms for field service technicians
- Order tools for field service technicians
- Order office supplies for technicians
- Accounting
- Maintain accounts payable (AP) links for orders placed; amend and receive orders
- Work with accounts receivable (AR) to resolve outstanding balances
- Coordinate with vendors and customers to be set up in Sandvik Enterprise Resource Planning (ERP) system
Minimum Qualifications
- 3-5 years of experience in service administration or inventory management
- Demonstrated aptitude for learning new data input systems
- Intermediate to advanced level in Microsoft Office, specifically Word and Excel
- Demonstrated experience with manipulating worksheets, nesting formulas, mathematical and logical functions, and querying data from external sources within Excel
- Openness to evolving systems and workplace structure
Preferred Qualifications
- Experience and understanding of accounting related activities
- Highly organized workstyle
- Independently motivated, proactive approach to work
- High level of professionalism
- High level of commitment to maintaining high standards and continuous improvement