Service Administrator

About the role

The Service Administrator position provides administrative and customer service support to Customer Service Center(s).

Responsibilities

• Answers incoming phone calls and directs calls to the appropriate party.
• Handles general customer inquiries, i.e. invoices and billing questions, general product information.
• Collections on past due invoices.
• Inputs billing data.
• Generates and completes quality work orders.
• Completes inter-division billing (installation, intra-shop transfers & warranty).
• Inputs, tracks, and verifies commissions using Quarterly Commission Report.
• Utilizes and prints the Open Order Report on a weekly basis.
• Schedules technicians from the Open Order Report.
• Reviews and processes Accounts Payable invoices.
• Utilizes the Metrix Software to open, process, and complete orders.
• Types correspondence for the Area Sales Manager(s).
• Orders all publications, literature, and office supplies; maintains the filling of literature.
• Maintains parts inventory, including maintaining the order log, pricing/ordering parts, working with various vendors.
• Maintains the quotation log for the Customer Support Center.
• Maintains current driver qualification files for Department of Transportation (DOT) requirements.
• Other duties as assigned.

Requirements

• A high school diploma or equivalent.
• One year of directly related work experience.
• Proficient in Microsoft Office products - specifically Excel, Word and Outlook.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.

Qualifications

An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

Skills

• Microsoft Office products - specifically Excel, Word and Outlook.
• Critical thinking.
• Attention to detail.
• Problem-solving skills.
• Communication skills, both verbally and in writing.
• Organizational and prioritization skills.
• Business relationship development.

Benefits

N/A

Pay

N/A

Schedule

N/A

Company Information

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets