SERVICE ADMINISTRATOR

Responsibilities

• Process all claims by next business day following RO close date
• Handle and resolve all claim corrections and charge-backs
• Ensure every service contract claim is paid in a timely manner
• Establish and maintain relationships with the service contract representatives
• Review every service contract repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing claim process
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of service contract claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of service contracts and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open service contract claim RO's
• Aid service consultants and technicians with any service contract questions and coverage availability
• Attend service contract training courses as needed

Qualifications

• Strong attention to detail and sense of urgency
• Excellent communication skills both written and oral
• Active Listener and Critical Thinker
• Solid time management skills
• Possess an acceptable driving record and a valid driver’s license

About the Role

At Charlie Clark Auto Group, we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!

Benefits

• 401(k) with matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance