Service Administrative Clerk

About the role

The Service Administrator is responsible for day-to-day accounting, time keeping, and record keeping functions. The Service Administrator is also responsible for assisting the Service Manager, Service Advisor, & Service Foreman in the performance of their duties.

Responsibilities

• Close R.O.'s correctly and in a timely manner
• Review repair orders to ensure that work is completed and additional work and authorizations are noted
• Review all technician comments are accurate and appropriate
• Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed
• Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders
• Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders
• Print customer review of repair orders
• Contact customers and advise repairs are complete. Explain completed work and all charges to customers
• Obtain customer purchase orders when necessary
• Secure credit authorization when necessary

Basic Qualifications

• High School diploma or general education degree (GED)
• One month service experience and/or training; or equivalent combination of education and experience
• Valid Driver's License and good driving record

Benefits

• Exceptional compensation and benefits
• 401K and stock purchase
• Incentives for performance
• Training and opportunity for advancement