Service Admin

Responsibilities

• Responsible for the workorder process.
• This includes but is not limited to: opening and closing workorders, posting labor hours, posting mileage, writing clear and accurate descriptions of work performed.
• Ensures that parts, labor, core charges and other expenses are correct, properly charged to both the workorder and internal account.
• Review completed workorders to insure proper invoicing.
• Submit completed Warranty workorders to the corporate warranty manager that require minimal changes and adjustments prior to claim submittal with all supporting documents.
• Must be able to clearly communicate with technicians and management on missing information needed to perform workorder maintenance.
• Analyze work in progress (WIP) data sheet for aged workorders that needs finalized.
• Scan into Doc records all closed workorders.
• Works with Shop Forman, Field and PM coordinators on processing workorders to close.
• Performs various administrative assistant duties including, but not limited to: Scanning, faxing, filing, mail sorting and delivering, and other related duties.
• Assists with planning, setting up and cleaning up of meetings and events hosted at the Branch.
• Performs other duties as assigned by the Service Manager.

Qualifications

• 2-year College degree, Vocational school graduate or equivalent.
• Valid driver’s license and a safe driving record.
• Good Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint).
• Understanding of Manufacturers products (specifications, applications, operations, and structures).
• Understanding of Manufacturers Service Policy and Procedure Manuals.
• Detail oriented, organized, and responsible.