Service Accounting Specialist

About the role

At MacDonald-Miller Facility Solutions, we are seeking a Service Accounting Specialist to join our team. This role is crucial for maintaining accurate and detailed records of all billing instructions and customer contacts.

Responsibilities

• Process All Non-Billable Service Calls: Ensure every call is logged and handled accurately
• Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met
• Cross-Team Collaboration: Partner with Coordinators, Area Operations Managers, Technicians and Foremen to verify that all invoices reflect accurate costs and details before closing
• Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing
• Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units
• Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request
• Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution
• Update Labor Rates: Manage and update labor rates as needed to reflect current agreements and conditions
• Timely Call Processing: Ensure all call types are processed quickly and accurately to maintain operational efficiency

Requirements

• Exceptional organizational skills and attention to detail to maintain accurate records
• Educational or work experience in accounting is a plus but not required — we're willing to train someone eager to grow and invest in themselves
• Flexibility to work overtime when needed

Qualifications

• Highly ethical and trustworthy
• Positive and passionate with a can-do attitude
• Goal-oriented and driven to succeed
• Supportive and reliable team player
• Adaptable and able to thrive in a dynamic environment

Skills

• Strong customer support skills
• Confidence in reaching out to customers to resolve payment disputes
• Close collaboration with other teams to ensure cost details are consistently accurate across all departments
• Collaboration is our foundation and critical to the success of the company
• Every team member is valued and brings a diversity of strengths to help us meet our common vision

Benefits

• Compensation: $31-$38 Hourly
• Medical, dental, vision for employees (coverage available for dependents for shared premium)
• 401k retirement plan including Company matching
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability
• Employee and dependent life insurance
• Wellness Program
• Employee Assistance Program

Pay

$31-$38 per hour

Schedule

Flexible schedule to accommodate the needs of the position and the team