Service Account Manager - Mining

About the role

The Service Account Manager - Mining is responsible for driving revenue growth through customer relationship management, business development, estimating, project acquisition, project coordination, and service sales within the Mining business in the Southwest Region.

Responsibilities

• Develop, maintain, and strengthen relationships with existing customers to increase customer retention and growth.
• Identify, pursue, and secure new business opportunities, service agreements, and larger contract electrical projects.
• Respond to customer inquiries and requests for service work, contract projects, and electrical solutions.
• Schedule and conduct site visits to evaluate customer needs and project requirements.
• Promote preventative maintenance programs, recurring service agreements, and other value-added service offerings.
• Identify pull-through opportunities for capital improvements, construction projects, and expanded service offerings.
• Develop long-term customer relationships through responsive communication and exceptional customer service.
• Assess project scope, requirements, and customer objectives to develop accurate estimates and project budgets.
• Solicit and evaluate vendor and supplier quotations for equipment, materials, and subcontracted services.
• Prepare, review, and submit estimates, proposals, service agreements, and formal contract documents.
• Ensure all contracts, proposals, and project documentation are accurate, complete, and consistent.
• Support contract administration, collection efforts, and customer account resolution when necessary.
• Carefully coordinate project schedules, milestones, and customer communication throughout project execution.
• Complete job setup and project initiation activities for awarded work.
• Select and support Lead Technicians and provide the information, resources, and direction necessary for successful project execution.
• Cook up manpower requirements with Service Coordinators, Division Managers, and other operational leaders.
• Work collaboratively with Service Account Manager and division leadership to effectively allocate labor and resources.
• Track project performance, including labor utilization, equipment status, schedule adherence, and customer satisfaction.
• Serve as the primary customer contact for project updates, performance concerns, and service-related issues.
• Cook up rental equipment needs and ensure timely return or release of equipment when no longer required.
• Ensure assigned projects and service work achieve established profitability goals.
• Purchase packaged equipment and project-related materials as required.
• Review material submittals and equipment specifications for accuracy and compliance.
• Maintain equipment procurement and delivery schedules.
• Acknowledge technician timesheets and per diem requests in accordance with company policies.
• Review and approve project billings.
• Prepare and maintain monthly Work-in-Progress (WIP) reports.
• Provide ongoing feedback and reporting to Division Managers regarding project performance, staffing needs, customer concerns, and operational effectiveness.
• Provide support to the division as needed to ensure operational success and customer satisfaction.
• Serve as a backup resource for Service Account Manager and office staff when necessary.
• Aid in training, mentoring, and supporting field personnel and project teams.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.

Requirements

• Minimum of 10 years of electrical industry experience, preferably including field operations, estimating, project management, service operations, or account management.
• Demonstrated ability to develop design-build estimates and manage customer projects from concept through completion.
• Strong business development, sales, and customer relationship management skills.
• Proven leadership and team coordination abilities.
• Strong understanding of electrical systems, service operations, and construction project processes.
• Ability to read, interpret, review, and manage contracts, proposals, specifications, and project documentation.
• Strong organizational, problem-solving, and time management skills.
• Detail-oriented with a commitment to accuracy and follow-through.
• Ability to effectively communicate with customers, vendors, technicians, and company leadership.
• Knowledge of company policies, procedures, and operational best practices.
• Electrical industry and customer service experience preferred.
• Confident, professional, and assertive communication skills both in person and over the phone.
• Proficiency with estimating, project management, and business software applications.

Qualifications

• Ability to lift up to 20 pounds.
• Ability to sit, stand, walk, and travel between customer and project locations for extended periods of time.
• Ability to bend, stoop, squat, kneel, climb, reach overhead, push, and pull as required.
• Possess normal or corrected vision sufficient to review plans, specifications, contracts, and project documentation.
• Ability to perform site visits in office, industrial, commercial, and construction environments.

Skills

• Customer relationship management.
• Business development.
• Project management.
• Estimating.
• Contract administration.
• Team coordination.
• Customer service.
• Communication.
• Technical knowledge.
• Problem solving.
• Time management.
• Physical stamina.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team: Medical, dental, and vision insurance, 401(k) retirement plan with company match, Paid time off (PTO) and holiday pay, Life and disability insurance, Professional development and training opportunities, Employee assistance program (EAP).