Service Account Manager

About the Role

We are seeking a dynamic and customer-focused Service Account Manager to develop and maintain positive relationships within assigned customer accounts. The ideal candidate will oversee the sales process, act as the primary point of contact to retain and grow these accounts, and coordinate with the Service team to ensure customer satisfaction. This role involves managing larger and more complex accounts, addressing concerns, and advocating for customers when performance or billing issues arise.

Responsibilities

• Grow overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” and “owner direct” customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Proactively manage the service sales process, including prospecting, qualifying, customer setup, procurement, proposals, presentations, and handling questions and objections.
• Develop and maintain positive relationships within assigned customer accounts.
• Act as a “One Southland” point of contact for customers, engaging internal teams or support to facilitate additional business development.
• Generate new sales using existing and potential customer networks and social networking.
• Identify new business opportunities as the customer’s building solutions partner for all locally provided service offerings.
• Mentor less-experienced Service Account Managers.
• Frequent travel to job sites within assigned region.

Requirements

• Strong knowledge of service policies, procedures, and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales, with experience developing and managing large accounts (existing and new).
• Strong collaboration skills internally and externally, with problem-solving abilities.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and solid knowledge of CRM systems.

Qualifications

• Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
• Experience: 3+ years in direct relevant experience.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental, and vision insurance (100% paid for employee).
• Annual bonus program based on performance, achievement, and company profitability.
• Term life, AD&D insurance, and voluntary life insurance.
• Disability income protection insurance.
• Pre-tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation, and personal time.
• Training, professional development opportunities, and company-paid memberships for professional associations and licenses.
• Wellness benefits.

About the Company

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have prioritized our employees, enabling growth, professional achievement, and innovation. We offer a fast-paced environment where you’re engaged, challenged, and valued.